Privacy Policy

Principles

Personal information collected by Signal Flare is protected by Australian privacy legislation. Signal Flare complies with the Australian Privacy Principles contained in the Privacy Act 1988 in handling personal information collected from clients, business partners, donors, members of the public and Signal Flare personnel (including members, volunteers, delegates and candidates for volunteer work).

The primary purpose for collecting personal information from individuals is to provide services to homeless and other people in need, including planning, funding, monitoring and evaluating our services. The kind of information we may collect will depend on your relationship with Signal Flare (e.g. as a client, donor, business partner, volunteer, or online user of the Signal Flare website).

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What information is collected and how?

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The type of information collected and retained by Signal Flare may include personal information about:

• volunteers

• donors

• people receiving a service from Signal Flare

• people providing a service to Signal Flare

• other people who come into contact with Signal Flare

Personal information collected by Signal Flare may include (without limitation):

• names and addresses

• telephone numbers

• email address

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Do we use cookies?

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Yes – cookies are pieces of information that may be sent by Signal Flare when you log onto our website. These will be stored on your computer’s hard drive, to allow us to recognise you as a user when you next visit.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences.

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Signal Flare’s use of personal information

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Signal Flare may collect, hold, use and disclose your personal information for purposes including (without limitation):

• to verify your identity

• to provide programs to you, to manage and account for the programs provided and to improve those programs

• to report to government or other funding bodies how funding is used

• to process donations and provide receipts

• to manage our relationship with you

• to communicate with you with information about events,programs, products or service that we believe may interest you

• to respond to your feedback or complaints

 

• in accordance with this Privacy Statement or any agreement you enter into with us, or

• required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act.

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Management and security of personal information

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Signal Flare will take reasonable steps to ensure that personal information it collects, uses, retains or discloses is accurate, complete and up to date and is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

An individual may:

• request access to and seek correction of their personal information held by Signal Flare at any time

• make a complaint in relation to a breach of their privacy

• submit a query or concern about this Privacy Statement or Signal Flare’s information handling processes.

Signal Flare will commence an investigation into your complaint and you will be informed of the outcome within a reasonable period of time following completion of the investigation.

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Communications preferences

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If we have contacted you by email, you can use the unsubscribe function in that email to notify us that you do not want to receive further information via that channel.

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